Responsible Gambling at Virgin Games
At virgingame.uk, we believe gambling should always be an enjoyable form of entertainment — never a source of stress or harm. Virgin Games is licensed by the UK Gambling Commission and is committed to providing a safe, transparent and responsible gaming environment for all players. This page outlines the tools and resources available to help you stay in control. Whether you want to set personal spending limits, take a short break or exclude yourself entirely, everything you need is available directly within your account settings.
Our Commitment to Safe Play
Virgin Games operates under the Game In Good Hands pledge, built on three core values: Trustworthy, Responsible and Rewarding. As a UK Gambling Commission licensee, we are legally obligated to offer player protection tools and to act in our players' best interests at all times. We also hold GamCare Certification for Remote Gambling, an independent recognition of our commitment to player welfare.
Know the Warning Signs
Gambling can become harmful when it stops being fun. Recognising early warning signs helps you stay in control before problems escalate.
Signs to Watch For
Common indicators of problem gambling include chasing losses, gambling with money meant for essentials, feeling anxious or irritable when not gambling, hiding your gambling activity from friends and family, or borrowing money to fund your play. If any of these apply to you, please use the tools below or contact a support organisation.
Player Protection Tools
All responsible gambling tools are accessible free of charge through your virgingame.uk account settings. You can activate or adjust them at any time without needing to contact support.
Deposit Limits
Set daily, weekly or monthly deposit limits to control how much you fund your account. Increases to limits take effect after a mandatory 7-day cooling-off period; reductions apply immediately.
Session Limits & Reminders
Set a maximum session duration so that your account automatically ends your gaming after a chosen time. Session reminders notify you after 30 minutes of continuous play.
Cool-Off Periods
Take a short break from your account for between 24 hours and 6 weeks. During a cool-off, you cannot log in or receive marketing materials.
Self-Exclusion
Self-exclusion blocks your access to virgingame.uk for a minimum of 6 months and up to 5 years. Virgin Games is registered with GAMSTOP, the UK's national self-exclusion scheme, which extends your exclusion across all participating operators simultaneously.
Support Organisations
If gambling is affecting your life or the life of someone you care about, free and confidential support is available 24/7 from the following organisations:
- GamCare – gamcare.org.uk | Helpline: 0808 8020 133
- BeGambleAware – begambleaware.org
- Gamblers Anonymous – gamblersanonymous.org.uk
- GamStop (national self-exclusion) – gamstop.co.uk
- NHS Northern Gambling Service – northerngamblingservice.nhs.uk
Protecting Minors
Gambling is strictly for adults aged 18 and over. We verify the age of every player before they can deposit or play with real money. We also recommend that parents and guardians use parental control software (such as Gamban or NetNanny) to prevent underage access to gambling websites.
Your Privacy in Safe Play
Any responsible gambling actions you take — including setting limits or self-excluding — are handled with complete confidentiality. Your data is processed in line with UK GDPR and our Privacy Policy available at virgingame.uk. We will never share this information with third parties except where required by law or regulation.